Shipping Policy

Effective date: August 22, 2026

Hewer Home Hardware provides free standard Canada Post shipping on eligible orders delivered within Canada.

1. Shipping Destination

We currently ship to valid residential and commercial addresses within Canada.

Some PO boxes, remote areas, military addresses, and restricted locations may not be eligible for delivery of oversized, heavy, hazardous, or regulated products.

2. Free Canada Post Shipping

Standard shipping through Canada Post is free for eligible Canadian orders.

Any exceptional charge or delivery restriction for an oversized, exceptionally heavy, hazardous, or regulated product will be clearly displayed during checkout before payment.

We will not add undisclosed delivery charges after an order is placed.

3. Processing Time

Orders are normally processed within 1–2 business days after payment and order verification.

Business days are Monday through Friday, excluding Canadian statutory holidays.

Orders placed on weekends or holidays begin processing on the following business day.

Special-order, backordered, customized, or oversized products may require additional processing time. Any known delay will be disclosed on the product page or communicated before shipment.

4. Delivery Time

After processing, standard Canada Post delivery normally takes approximately 3–7 business days.

Estimated total delivery time:

Processing: 1–2 business days
Canada Post transit: 3–7 business days
Estimated total: 4–9 business days

Delivery dates are estimates. Weather, holidays, remote destinations, carrier interruptions, address problems, or unusually high order volumes may cause delays.

5. Tracking Information

After an order is placed, we will send an order-confirmation email.

After shipment, we will send:

A shipping-confirmation email
The Canada Post tracking number
A Canada Post tracking link

Tracking may take 24–48 hours after shipment to become active.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if an address needs correction. We cannot guarantee changes after an order enters processing or ships.

If a package is returned because of an incorrect address, refused delivery, or unsuccessful delivery attempts, the customer may be responsible for reshipping costs unless the issue was caused by us or Canada Post.

7. Multiple Packages

An order may be shipped in multiple packages. Separate packages may have different tracking numbers and delivery dates.

Customers will not be charged additional shipping simply because an eligible order is divided into multiple packages.

8. Delivery Delays

If the estimated delivery period has passed, contact us with your order number.

We will review the tracking information and may open an investigation with Canada Post.

9. Missing Packages

If tracking shows “Delivered” but you cannot locate the package:

Check mailboxes, entrances, porches, garages, and safe locations
Ask household members, neighbours, or building staff
Review any Canada Post delivery notice
Confirm the shipping address
Allow one additional business day

10. Damaged Packages

If a product arrives damaged:

Keep the product and packaging
Keep the shipping label and packing materials
Take clear photographs
Contact us promptly

Do not discard a damaged product or packaging until we provide instructions.

11. Restricted Products

Paint, chemicals, batteries, gases, liquids, oversized products, and other regulated merchandise may be subject to Canada Post restrictions.

If we cannot legally or safely ship an ordered product, we will contact you and refund the affected item.

12. Taxes and Currency

Product prices, applicable Canadian taxes, shipping charges, and the complete order total will be displayed before payment.

13. Contact Information

For shipping questions:

Hewer Home Hardware
4459 W 10th Ave
Vancouver, BC V6R 2H8
Canada

Phone: +1 (604) 224-4934
Email: davisjenniferxpnqc9280@gmail.com